Orders and Return Policy

If you are not satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from date of delivery. To exercise your right of cancellation you must give written notice by post, email or fax, giving details of goods ordered and the delivery details. For full details of how to return goods please contact our customer care team on 01656 655369.

 All non faulty goods must be returned within 7 days, and will only be accepted if returned unopened in their original packaging. We reserve the right to not accept any products where the packaging is damaged or defaced and therefore unsuitable for resale. Please note that the collection will be subject to an additional 20% restocking charge.

 Please note that Whirlpool baths and bespoke products are made to order and are therefore not cancellable.

 Should you decide to return goods yourself via a courier service of your own choice then please note that this is done entirely at your own risk, and you should always ensure that you obtain proof of postage / delivery for your reference. Always inform our customer care team regarding the details of any goods you intend to return. Please note that we can only accept returned items from registered courier services, and that customers are unable to return items in person.

 If you have any questions regarding cancellations, or returns then please call our customer care team on 01656 655369.