If you'd like to ask a question or make a comment on your experience of using versatileonline.com, please contact us through one of the methods below.

By email
Click here to complete our online form to send an email to our Customer Service team. We aim to respond to your email within 24 hours of receipt.

By telephone
Call our Customer Service team on 01656 655369, any time between 8am and 5pm, Monday - Saturday.

By fax
Fax us on 01656 655369.

By post 
Write to: Customer Services, Galaxy Bath and Tile, Unit 6 Kestrel Close, Bridgend Ind Estate, BRIDGEND, CF31 3RW.

Website technical problems
If you're experiencing difficulties placing an order, please email us with details of the problem and we'll try to resolve it as quickly as possible. Alternatively you can contact our Customer Service team on 01656 655369 to place your order.

Complaints process for shopping online
If you're not satisfied with the level of service you receive online, please do let us know by contacting us as above. If you are still dissatisfied with our response, then please email our Customer Service Manager or write to us at:

Jacqui Thomas
Galaxy Bath and Tile
Unit 6 Kestrel Close
Bridgend Ind Estate
BRIDGEND
CF31 3RW

We undertake:
To deal with your complaint fairly, confidentially and effectively
To respond to your complaint within 5 days and provide a likely timescale for resolving it
To keep you updated on progress made .